In this comprehensive course, you’ll learn the core concepts of ServiceNow, navigate the Now Platform UI, manage incidents and service requests, and understand the basics of workflows and automation. Whether you're aiming for your Certified System Administrator (CSA) certification or looking to upgrade your tech skills, this course provides hands-on, practical knowledge with zero cost. What You’ll Learn: Platform Navigation: Explore the Now Platform user interface, lists, forms, and navigation menus. Core Applications: Learn how Incident, Problem, Change, and Service Catalog management work. User & Access Management: Understand roles, groups, users, and ACLs (Access Control Lists). Workflows & Automation: Get introduced to Flow Designer and basic automated processes.