Pega provides a robust framework for defining and managing the structure and behavior of applications, including classes, configurations, data models, and routing.

Classes

• Building Blocks: Classes are the fundamental building blocks of Pega applications, representing real-world objects or concepts.
• Properties and Methods: Each class has properties (attributes) that store data and methods (actions) that define its behavior.
• Inheritance: Classes can inherit properties and methods from other classes, promoting code reuse and modularity.
• Examples: Customer, Order, Employee, Product.

Configurations

• Customization: Configurations allow you to customize the appearance and behavior of Pega applications, such as forms, reports, and rules.
• Types: Common configuration types include work parties, worklists, and rulesets.
• Customization Points: Configurations provide customization points where you can modify the application's behavior without changing the underlying code.

Data Models

• Data Structures: Data models define the structure of data within Pega applications, including properties, data types, and relationships between properties.
• Data Validation: Data models can include validation rules to ensure data integrity and consistency.
• Data Sources: Pega can integrate with various data sources, such as databases, files, and APIs.

Routing

• Workflow Management: Routing defines the flow of work within Pega applications, specifying the sequence of steps and decisions that guide the processing of cases.
• Rulesets: Routing rules are defined within rulesets and can be based on conditions, assignments, and other factors.
• Decision Trees: Pega provides decision trees for complex routing scenarios, allowing you to visualize and manage decision points.

How These Concepts Work Together:

• Classes: Define the structure and behavior of objects within the application.
• Data Models: Define the structure of data that will be stored in those objects.
• Configurations: Customize the appearance and behavior of the application, such as forms and worklists.
• Routing: Determine the flow of work and the sequence of steps involved in processing cases.

Example:

• Class: Customer
• Properties: CustomerID, Name, Address, PhoneNumber
• Data Model: Defines the data types and validation rules for each property.
• Configuration: Creates a form for entering customer information and a worklist for assigning cases to customer service representatives.
• Routing: Defines the workflow for handling customer inquiries, including steps for initial assessment, assignment to a representative, and resolution.

By understanding and effectively utilizing classes, configurations, data models, and routing, you can build powerful and efficient Pega applications that meet your specific business needs.